Returns & Refunds
If a style does not fit, send it back within 30 days of delivery. Unworn items with tags attached get a full refund of the purchase price.
What can be returned
- Any unworn, unwashed item with the original tags attached, within 30 days of delivery.
- Items that arrived damaged, defective, or are not what you ordered — these are on us at any time inside 30 days.
- Sale items: returnable for refund unless the product page says “final sale”.
- Matching sets must be returned complete, as both pieces are priced as a bundle.
What cannot be returned
- Items worn, washed, altered, or without tags.
- Items returned after 30 days, unless they are faulty.
- Anything marked “final sale” on the product page.
For hygiene reasons, please try sports bras on over your own undergarment. Items returned with visible wear or odour cannot be accepted.
How to start a return
- Email fitness@ortingort.store with your order number and the item(s) you want to send back.
- We reply within one business day with a return authorisation and the return address.
- Pack the item with its tags, include the return slip or your order number in the parcel, and ship it to the address we provide.
- Use a trackable service and keep the receipt. We cannot refund parcels that go missing on the way back to us.
Refund timing and method
| Step | Time |
|---|---|
| We receive and inspect your return | Same or next business day |
| Refund issued to the original payment method | Within 2 business days of inspection |
| Funds visible on your statement | 5–10 business days, depending on your bank |
We refund the purchase price of the returned items. Original shipping charges are refunded only where the whole order is returned, or where the item was faulty or incorrect. Return shipping is paid by you unless the item arrived damaged, defective or incorrect.
Exchanges
The fastest route to a different size is a return plus a new order, so you are not waiting on us. If you would rather we handle it, tell us the size you need in your email — if it is in stock we will hold it and ship it as soon as your return is scanned.
Damaged, defective or wrong items
Email us a photo within 30 days of delivery. We will send a prepaid return label and either replace the item or refund you in full, including the original shipping cost. Please do this before wearing or washing the item.
Local pickup orders
Pickup orders follow the same 30-day window, counted from the day you collect the order. Returns can be brought back to the pickup location by appointment.
Cancellations
Orders can be cancelled free of charge until they ship — often within a couple of hours. Email us with your order number as soon as possible; once a tracking number is issued, please use the return process instead.
Still stuck?
Call 929-243-5973 (Mon–Fri 9:00 AM – 6:00 PM PT, Sat 10:00 AM – 4:00 PM PT) or email fitness@ortingort.store. A person reads every message.